Terms & Conditions

Guarantee Terms

- All items have a one tear limited manufacturing defect guarantee subject to normal wear & tear. This excludes clearance deals

- All guarantee requests are handled on a case by case basis and applies to all products we sell on our website only

- One year guarantee does not apply to items sold in other marketplaces i.e. ebay, Amazon or anywhere other than directly on the Reltex website

Refund & Exchange Terms

- We can only issue refunds once we have received the item back & all conditions on this page are met. We do not refund any postage charges for exchange or refunds

- We will refund / exchange items that are delivered faulty or advertised incorrectly. As standard all our items are 100% quality inspected prior to shipment, and photo date stamped with invoice

- We do exchange sizes but this is only subject to an additional delivery charge (dependent on order) so please only use the size guide on the product page as guidance

- For any reason for return we are unable to refund delivery charges, and may charge a restocking fee in certain circumstances, dealt with on a case by case basis

- We can not refund or exchange an item that has been ordered with any additional requested alteration

- We can not accept items damaged in transit so please ensure returns are packaged appropriately

- If your unhappy with anything, please contact us to give us the opportunity to resolve your concern